Question 1

When should we hire the wedding planner?

Accepted Answer

Ideally 6 to 12 months before the wedding. That margin secures the right date, venue and vendors without paying rush fees. If your date is closer, write to us anyway: we assess every case honestly.

Question 2

We already have a venue (or some vendors). Can you join in?

Accepted Answer

Yes. Our planning adapts to wherever you are: we audit what's booked, take care of what's missing, and unify everything under one concept.

Question 3

How many weddings do you take per season?

Accepted Answer

Few, on purpose. We grow by depth, not volume: every wedding gets Tania, the full team and the atelier, never divided across simultaneous events.

Question 4

What sets Clhei apart from other planners in Puebla?

Accepted Answer

Our own floral atelier. At Clhei, the one who plans the wedding also designs and produces the styling — and in this region, almost no one does that under one roof. It removes middlemen, protects the budget, and guarantees that what you approve is exactly what gets installed.

Question 5

Do you work weddings outside Puebla?

Accepted Answer

Puebla and Atlixco are our natural territory, and destination weddings elsewhere in Mexico are assessed case by case. We go where your story wants to marry.

Question 6

Do you work in Cholula, Tepoztlán or Morelos?

Accepted Answer

Cholula, yes: it's part of our natural territory and we walk it like Puebla and Atlixco. Tepoztlán and Morelos we assess case by case — we know them and have worked in the region, and for weddings outside our zone, team travel costs apply. Write to us with your place and your date and we'll tell you honestly whether we're the right studio.

Question 7

We live in another city. How does long-distance planning work?

Accepted Answer

Through online meetings, progress reports and documented decisions. You see every step; we carry the local logistics. Distance stops being a risk when design and coordination live in the same hands.

Question 8

Will you help us choose the venue?

Accepted Answer

Yes. We do curated scouting with technical and aesthetic judgment: we present options that fit your vision, budget and guest count — without you having to travel the region on your own.

Question 9

Can I book only the floral design, or only my bouquet?

Accepted Answer

Yes. Although our strength is the complete wedding, floral design, styling and bridal bouquets can also be booked separately. Tell us what you need.

Question 10

Are the flowers fresh?

Accepted Answer

Always. We work from Atlixco, where much of Mexico's flowers are grown: yours are cut minutes from the atelier and arrive at their exact peak on the day of the event.

Question 11

When should I book my preservation?

Accepted Answer

Before the wedding, ideally when you confirm your bouquet. Flowers have a short window after the event (24–72 hours), and booking ahead guarantees your place in the atelier is ready when your bouquet arrives.

Question 12

My wedding already happened — can I still preserve my bouquet?

Accepted Answer

It depends on the state of the flowers. If your bouquet is a few days old and stayed hydrated, write to us today. If it has fully dried, we'll assess the case: sometimes flowers can be rescued for a pressed piece.

Question 13

I live in another city. How do I get my bouquet to you?

Accepted Answer

By courier with an express label (24–48 h) following our packing guide, or by direct hand-off if your wedding is in Puebla, Atlixco, Cholula or Mexico City. We guide you through every step of the shipment.

Question 14

How long does my piece take?

Accepted Answer

Honesty first: art can't be rushed. A resin piece takes 6 to 8 months due to drying and curing; a pressed-flower frame, around 6 months. We share progress along the way.

Question 15

How much does preserving my bouquet cost?

Accepted Answer

Small resin accents start at $1,500 MXN, and the most chosen pieces — pressed-flower frames and larger resin formats — range from $3,500 to $7,540 MXN depending on the format. We quote via WhatsApp based on your bouquet and the pieces you'd like to create.

Question 16

Can I toss my bouquet if I'm going to preserve it?

Accepted Answer

The bouquet we preserve is the one that walked with you — not the one that flew through the air. For the toss, ask your florist for a separate bouquet: the tradition is honored just the same and yours reaches the atelier intact. And never keep it in the refrigerator or the freezer: it's the one thing we truly ask of you. All the care instructions live in the Eternals process.

Question 17

How do we book a consultation?

Accepted Answer

Through the form on this site or directly on WhatsApp. We reply within 24 hours to hear your story and explain how we would work your wedding.

Question 18

Is there a cost for the consultation?

Accepted Answer

No. The first vision consultation is complimentary, with no strings attached. You tell us how you imagine it; we tell you, honestly, how we can make it real.

Question 19

How does payment work?

Accepted Answer

A contract is signed with a deposit that reserves your date, and the rest is spread over a payment schedule aligned with your wedding timeline. No surprises midway: every amount and every due date is in writing from the start.

What we're asked most often.

Your question wasn't here? That's the best reason to write to us.

What we're asked most often.

When should we hire the wedding planner?+

We already have a venue (or some vendors). Can you join in?+

How many weddings do you take per season?+

What sets Clhei apart from other planners in Puebla?+

Do you work weddings outside Puebla?+

Do you work in Cholula, Tepoztlán or Morelos?+

We live in another city. How does long-distance planning work?+

Will you help us choose the venue?+

Can I book only the floral design, or only my bouquet?+

Are the flowers fresh?+

When should I book my preservation?+

My wedding already happened — can I still preserve my bouquet?+

I live in another city. How do I get my bouquet to you?+

How long does my piece take?+

How much does preserving my bouquet cost?+

Can I toss my bouquet if I'm going to preserve it?+

How do we book a consultation?+

Is there a cost for the consultation?+

How does payment work?+

Your question wasn't here? That's the best reason to write to us.