
Frequently asked questions
What we're asked most often.
And if your question isn't here, write to us — we reply within 24 hours.
Puebla · Atlixco
Wedding planning
Ideally 6 to 12 months before the wedding. That margin secures the right date, venue and vendors without paying rush fees. If your date is closer, write to us anyway: we assess every case honestly.
Yes. Our planning adapts to wherever you are: we audit what's booked, take care of what's missing, and unify everything under one concept.
Few, on purpose. We grow by depth, not volume: every wedding gets Tania, the full team and the atelier, never divided across simultaneous events.
Our own floral atelier. At Clhei, the one who plans the wedding also designs and produces the styling — and in this region, almost no one does that under one roof. It removes middlemen, protects the budget, and guarantees that what you approve is exactly what gets installed.
Destination weddings
Puebla and Atlixco are our natural territory, and destination weddings elsewhere in Mexico are assessed case by case. We go where your story wants to marry.
Cholula, yes: it's part of our natural territory and we walk it like Puebla and Atlixco. Tepoztlán and Morelos we assess case by case — we know them and have worked in the region, and for weddings outside our zone, team travel costs apply. Write to us with your place and your date and we'll tell you honestly whether we're the right studio.
Through online meetings, progress reports and documented decisions. You see every step; we carry the local logistics. Distance stops being a risk when design and coordination live in the same hands.
Yes. We do curated scouting with technical and aesthetic judgment: we present options that fit your vision, budget and guest count — without you having to travel the region on your own.
Floral design and bouquets
Yes. Although our strength is the complete wedding, floral design, styling and bridal bouquets can also be booked separately. Tell us what you need.
Always. We work from Atlixco, where much of Mexico's flowers are grown: yours are cut minutes from the atelier and arrive at their exact peak on the day of the event.
Eternals — bouquet preservation
Before the wedding, ideally when you confirm your bouquet. Flowers have a short window after the event: the bouquet should reach the atelier within the first 72 hours, and the sooner the better. Booking ahead guarantees your place is ready when it arrives, and that someone tells you that same night what to do with it — stems in water and petals dry, because the bouquet drinks through the stem and a wet bloom rots.
It depends on the state of the flowers. If your bouquet is a few days old and stayed hydrated, write to us today. If it has fully dried, we'll assess the case: sometimes flowers can be rescued for a pressed piece.
Distance to the atelier decides it, not the state you marry in. Less than two hours from Atlixco — Puebla, Cholula, Tlaxcala — you hand it to us, we collect it, or we meet at a midpoint. Farther out, it travels by express courier: the base of the stems in damp cotton inside a closed bag, so the bouquet drinks all the way without the petals getting wet, and a firm box with the gaps filled. We walk you through every step on WhatsApp.
Honesty first: art can't be rushed. A resin piece takes 6 to 8 months due to drying and curing; a pressed-flower frame, 4 to 6 months depending on the season. We share progress along the way.
Yes, as long as the courier and customs allow it on that route — and we confirm that before committing to anything, because it changes by country and by service. If either one prohibits it, we don't do it: we would rather tell you beforehand than risk your bouquet at a border. Write to us with your country and your date and we'll look into it with you.
We let you know the moment it's finished and we decide together. If you're less than two hours from the atelier, you collect it here, we bring it to you, or we meet somewhere convenient for you, at no charge and subject to availability. If you're farther away, it travels to you packed, with a trackable label and insured for its declared value: that shipment is at your expense, and we confirm the cost, the address and the conditions with you before dispatching it. We don't dispatch it until you agree.
The most chosen pieces — pressed-flower frames and larger resin formats — range from $3,500 to $7,540 MXN depending on the format. Small resin accents — ring holder, gem — accompany the central piece from $1,500 MXN. We quote via WhatsApp based on your bouquet and the pieces you'd like to create.
The bouquet we preserve is the one that walked with you — not the one that flew through the air. For the toss, ask your florist for a separate bouquet: the tradition is honored just the same and yours reaches the atelier intact. And never keep it in the refrigerator or the freezer: it's the one thing we truly ask of you. All the care instructions live in the Eternals process.
Writing to us from another city? Packing and shipping your bouquet is covered step by step in the Eternals process.
Consultation and contact
Through the form on this site or directly on WhatsApp. We reply within 24 hours to hear your story and explain how we would work your wedding.
No. The first vision consultation is complimentary, with no strings attached. You tell us how you imagine it; we tell you, honestly, how we can make it real.
A contract is signed with a deposit that reserves your date, and the rest is spread over a payment schedule aligned with your wedding timeline. No surprises midway: every amount and every due date is in writing from the start.
The next step
Your question wasn't here? That's the best reason to write to us.
Tell us your specific case. We'd rather give an honest answer than a perfect form.
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