Legal · Eternals by Clhei
Eternals terms and conditions
Preserving a bouquet isn't manufacturing an object: it's working by hand with living material. There are things we guarantee and others that nature decides — and we'd rather tell you before you book, not after. This agreement includes a limitation of liability and of legal remedies.
This is a courtesy translation. The Spanish version of these terms is the binding one: in the event of any discrepancy or dispute, the Spanish text governs. This agreement is subject to the laws of the United Mexican States. Ver la versión en español.
Service agreement
By contracting with Eternals Clhei, you accept that we will produce a unique, handmade product using natural materials, which means every creation will be one of a kind and different from your original fresh bouquet. The conditions of this agreement are set out below:
- 01
Natural changes
Flowers may undergo changes during the drying, pressing and preservation processes. This includes changes in color, the appearance of spots, bubbles, or shifting of the flowers within the resin.
- 02
Previously dried flowers
If you send flowers that are already dried, Eternals Clhei will not be responsible for mold, rot or visible fibers that may arise during preservation.
- 03
Preservation of damp flowers
We cannot preserve previously dried flowers that still contain moisture, nor press flowers in this condition.
- 04
Refrigerated or frozen flowers
Refrigerated or frozen flowers will develop rot and mold, and will not yield satisfactory results.
- 05
Damaged or wilted flowers
We reserve the right to decline damaged or wilted flowers if, in the judgment of our designers, they cannot be adequately preserved. In this case, we will not be obliged to return the flowers, although for an additional cost we may seek similar replacement flowers.
- 06
Losses from external causes
We are not responsible for products lost or damaged due to events beyond our control, such as natural disasters, shipping issues, or errors in the confirmed address.
- 07
Changes in resin and glass
Resin may yellow over time and pressed flowers behind glass may change color. These are natural processes and we assume no responsibility for them.
- 08
Delivery time
Resin pieces take between 6 and 8 months and pressed-flower frames around 6, due to the handcrafted work and seasonal demand. If the time exceeds 18 months, the client may request a 50% refund, in addition to receiving the finished product.
- 09
Image rights
We reserve the right to photograph the products for use on social media and in advertising.
- 10
Color correction
This service seeks to match the original colors and minimize imperfections in flowers preserved in resin, but does not guarantee an exact match.
- 11
Cancellations
Eternals Clhei reserves the right to cancel an order if it considers that the client-company relationship will not allow satisfactory results.
- 12
Liability for injury
We assume no responsibility for injuries related to the product.
- 13
Use of resin pieces
Hot objects must not be placed directly on resin pieces: they are for display only.
- 14
Disclaimer of warranties
We do not warrant merchantability, fitness for a particular purpose, or any implied warranty arising from commercial dealings.
- 15
Limitation of liability
Eternals Clhei will not be liable for indirect, special, incidental or consequential losses, even if foreseeable. Maximum liability will be the amount paid or the proven damage, whichever is lower.
- 16
Legal costs
In the event of legal disputes, Eternals Clhei may recover legal costs as permitted by applicable law.
- 17
Claim period
Claims must be submitted in writing within 30 days following delivery.
- 18
Invalid clauses
If any provision is unenforceable, the remaining conditions will remain in force.
By placing an order with Eternals Clhei, you accept the terms and conditions described here.
Refund and rescheduling policies
We work to create a special experience for every client. When something falls outside the plan, this is exactly what happens:
Refunds
- Custom orders: if you cancel a custom preservation order within the first 24 hours following purchase, you will be refunded 100%.
- If the cancellation occurs after the first 24 hours following purchase, no refunds are granted for cancellation.
- Gift cards are non-refundable.
Returns
- Personalized and made-to-order items are sold in the condition in which they are delivered and cannot be returned.
Rescheduling
- Flower reception dates may be rescheduled at any time without additional charges.
- Payments made may be used as credit for any date within one year from the originally scheduled date.
Lost or damaged bouquets
Eternals Clhei is not responsible for bouquets lost, stolen or damaged during the event or in transit. Every order is planned and the necessary materials are acquired in advance, so full refunds are not offered for these situations. These are the available options:
- Bouquets lost during shipping: if the bouquet is lost in transit, proof of the loss will be required, such as the tracking number. In these cases, we offer a 50% refund.
- Bouquet replacement: you may send a replica bouquet through your original florist and deliver it in person or ship it to our facilities. You may also dry the flowers following our instructions and send them later to save on express shipping costs.
- Clhei stock flowers: if we have all the necessary dried flowers in our inventory, we can create a replica of the bouquet from our stock.
- Preservation of damaged bouquets: if your bouquet has slight damage, such as a few wilted or bruised flowers, we can generally preserve it. However, if the flowers have mold, fungus or severe damage, we cannot guarantee the quality of the preservation. We also offer a color correction service, which helps conceal most imperfections.
At Clhei Floral Styling & Events we work to offer personalized solutions to keep those special moments alive. If you have any questions, don't hesitate to contact us.
If any of this raises a doubt, that doubt is exactly the reason to write to us.
We'd rather have an honest conversation before you book. Message us on WhatsApp or at clhei.florist@gmail.com.
Discover EternalsThe process, step by stepPrivacy notice (in Spanish)